CONTACT US/FAQ'S

Contact Us

MARC CONTACT INFO

Massachusetts Aggression Reduction Center

Bridgewater State University

Bridgewater, MA 02325    

 

MARC@bridgew.edu


Tel: 508-531-1784

Fax: 508-531-5784

Please check our FAQ's before using the messaging form. It may save you time waiting for our response!

OFFICE HOURS: 

Mon - Fri: 9am - 3pm

Our office is currently working remotely. Phones will not be answered until our expected return in late July. In the meantime, the best way to reach us is through our office email which is monitored daily: info@marccenter.net

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Frequently Asked Questions by topic

REQUESTS

What happens after I submit my Request Form?


MARC operates on a first-come, first-serve basis so even if we are unable to respond to you immediately, schools will be offered Services in the order that we received them in.

  1. Immediately after a form is submitted an email with your responses is sent to the email address that was entered within the form. The same email is also sent to your supervisor to help keep everyone on the same page.
  2. As soon as we are able to process your Request you will get an additional email addressing the services that you expressed an interest in depending on what you requested:
CURRICULUM/SURVEYS
  • Curriculum: Schools are now able to download this from within the request form. No more waiting! All out of state, out of country, and non-school organizations requests may still need to wait for us to reach out to them in order to access the situation and send the curriculum.
  • Surveys: You will receive your personalized link(s) in a separate email shortly after your processed Request Form email mentioned above. Don't hesitate to contact the office if you do not get this within a day of that email! AFTER the surveys are completed, you simply have to email the office to request your results (feel free to use the same email chain!). We will share the spreadsheet with the raw data with you, and there will be a link to see the frequencies for each question.
STUDENT SERVICES (Assemblies/Peer Leadership Training)
  1. You will be offered dates if they are available or be placed on our waitlist.
  2. If you have been offered dates you have one week to respond to this email! WE HAVE LIMITED RESOURCES/STAFFING and we want to use these to be able to provide the best Services possible. We can't do that if we have to follow up with every school that doesn't respond.
  3. Once you have let us know that the offered dates work for your school we will send you a Confirmation Email. This lets you know that the date will be held for your school.
  4. Approximately three weeks before your Student service, your assigned Graduate Assistant will contact you to make the final arrangements.
FACULTY/PARENT/OUT OF STATE &/or COUNTRY STUDENT SERVICES
  1. You will receive an email with your Request Form answers as soon as you finish filling out your form.
  2. Either/both Dr. Englander or Dr. McCoy will see the above email and reach out to you to begin scheduling and send curriculum. Please continue to contact the staff member using the email they give you as personnel in the office do not handle the scheduling for these services.




Help! I made a mistake on my Request Form! I need to add/remove/update information within my submitted form.


No problem! Email the office info@marccenter.net stating what needs to be changed and we will be able to assist you further.




I have not heard from anyone. How do I check on my Request?


Please be patient as we have very limited resources. At times we are overwhelmed with Requests and it may take up to a month to process your Request. That being said, mistakes do happen so if you haven't heard from anyone and would like to check up on your Request at any time please email or call the office info@marccenter.net / 508-531-1784 and we will be able to look into this for you.





ASSEMBLIES

How long do Assemblies run?


Our Assemblies can range between 20 - 90 minutes long. Your answer really depends on which Assembly you have requested. Check your request email to find your chosen program and visit the page below for Assembly information. This will give you a detailed description including approximate Assembly time frames. Click HERE and scroll down to individual Assembly descriptions




What time do Assemblies begin?


Most of the time Assemblies are scheduled between 8:00 a.m. - 10:00 a.m. However, this is dependant on both your schedule and your assigned Graduate Assistant. When your Graduate Assistant reaches out to you three weeks before your reserved date they will do their best to accommodate your school schedule.




Will I need to coordinate any set up ahead of time? (i.e. AV equipment etc.)


Tech set-up should include: Projector, screen, mic and extension cord if necessary. In order to save valuable time, we ask that these be set up, tested and ready before Graduate Assistants arrive.





PEER LEADERSHIP TRAINING/ FACILITIATIONS

How many students can I bring?


Due to limited space on campus and program effectiveness we have to ask that you keep your attendance numbers between 10-20 students. Too few and the program just won't be as effective, too many and we all won't be able to fit in the room!




How long do Peer Leadership Trainings take?


Peer Leadership Trainings are roughly 2 1/2 hours long.




Is food provided?


We are unable to provide food for your students. However, there are dining services on campus and we have found in the past that students love the experience of eating in a college cafe. If you think you would like to take advantage of this opportunity, please let your assigned Graduate Assistant know as soon as possible as it will help the cafe to better serve your students.




When do Peer Leadership Trainings take place?


Peer Leadership Trainings are scheduled to start between 8:00 a.m. - 10:00 a.m.




Where do Peer Leadership Trainings take place?


Unless otherwise indicated during scheduling, this program will take place in the Rondileau Campus Center located at 19 Park Ave, Bridgewater, MA 02325. We will meet you at the front entrance *See picture below. After dropping students off here please instruct your bus driver to park in the Swenson Field Lot located on Tinsley Drive. If you are the driver and only chaperone please let us know as soon as possible and we will make other parking arrangements for you.





POLICIES

May I pay by Purchase Order (PO) in order to attend a Train the Trainer Workshop?


Yes! Though, please keep in mind that during registration all attendees agree to pay within 45 days after invoicing. Invoices are not sent out until after In-Person workshops/Live Webinars have been held, or in the case of our ONLINE version, within a week of registration. If you have any questions regarding invoicing or this policy please contact Melissa Duphily at mduphily@bridgew.edu.




What is your cancellation policy for Train the Trainer Workshops?


In-Person Workshops: Once registered you agree to pay the associated fees within 45 days after invoicing even if you don't attend. In order to receive a refund or avoid invoicing you must give us notice by email (mduphily@bridgew.edu) at least 7 days before the scheduled workshop. This is due to food service and venue deadlines and the fees associated with them. Our ONLINE Program and LIVE Webinars: Once training materials are sent to "Trainee's" (ie. handout file) we are unable to cancel or refund any fees.





PARENT SERVICES

Do you have any available materials for parents?


Yes! You may find our downloadable brochures as well as more information about scheduling a Parent Event here: https://www.marccenter.org/parent-services





TRAIN THE TRAINER PROGRAMS

What is the difference between the Train the Trainer Workshops and Faculty Training?


Faculty training services are generally in-school and provided by the Center's Executive Director or Manager of Programs. Whenever possible these training services are free of charge unless distance is an issue or they occur during the summer or during a University vacation. If schools have grant funding that would be appropriate, we ask that they contribute some of it to MARC.

The demand for these in-services unfortunately far exceeds our capacity. Because we cannot possibly provide all the in-service trainings that schools want, we also offer a Train the Trainer Program (which does have a registration fee depending on how many attendees you have). This certifies attending staff as Trainers who will then impart basic knowledge to their colleagues.
Both the faculty in-service programs and the Train the Trainer programs satisfy state law's requirement for professional development in the areas of bullying and cyberbullying prevention.




What is your cancellation policy for Train the Trainer Workshops?


In-Person Workshops: Once registered you agree to pay the associated fees within 45 days after invoicing even if you don't attend. In order to receive a refund or avoid invoicing you must give us notice by email (mduphily@bridgew.edu) at least 7 days before the scheduled workshop. This is due to food service and venue deadlines and the fees associated with them. Our ONLINE Program and LIVE Webinars: Once training materials are sent to "Trainee's" (ie. handout file) we are unable to cancel or refund any fees.




How do I pay by Purchase Order (PO) in order to attend a Train the Trainer Workshop?


Invoices are not sent out until after In-Person workshops/Live Webinars are held (please also see cancellation policy).

W9 requests or any questions about payment (including setting up immediate billing) can be sent to Melissa Duphily at mduphily@bridgew.edu

***IMPORTANT***

Checks must be made out to Bridgewater State University and mailed to:

Bridgewater State University

Attention: Melissa Howarth

131 Summer Street, Boyden #109

Bridgewater, MA 02325

You must also make sure that check memos reference your invoice number (found on the top right hand corner of your invoice) or payment may be delayed. If you can't add this to your memo send a copy of the invoice with your check.




How does the Train the Trainer ONLINE Program work?


The Train the Trainer ONLINE Program allows you to become a MARC Certified Trainer in Bullying & Cyberbullying Prevention on your OWN schedule. It'll still be interactive you just won't be interacting with other Trainees.

  1. Registration form is submitted
  2. Form specific emails are immediately sent to form filler and all Trainee(s). CHECK YOUR SPAM/JUNK FOLDERS!!!
    1. Pay by Credit Card: Link to pay is sent immediately; Trainee can start within 3-5 business days of registration and payment (materials and training link are sent).
    2. Pay by Invoice/Purchase Order: Billing contact is sent invoice within 3-5 business days; Trainee can start within 3-5 business days of submitted payment or purchase order (materials and training link are sent).
  3. Trainee completes Program. Congrats new Trainer!
  4. Within 3-5 business days an email will be sent with Certification. Just like our In-person Workshops and Live Webinars, new Trainers will be granted access to the online Trainer's website by following the steps provided in the Train the Trainer Handout.




I need to get approval from my administration to participate in the Train the Trainer Program. Can you help?


Absolutely! Click HERE to download a description of the Train the Trainer Programs. If you need anything further just email us at info@marccenter.net or give us a call 508-531-1784. We'd love to help!





FACULTY TRAINING

What is the difference between the Train the Trainer Workshops and Faculty Training?


Faculty training services are generally in-school and provided by the Center's Executive Director or Manager of Programs. Whenever possible these training services are free of charge unless distance is an issue or they occur during the summer or during a University vacation. If schools have grant funding that would be appropriate, we ask that they contribute some of it to MARC.

The demand for these in-services unfortunately far exceeds our capacity. Because we cannot possibly provide all the in-service trainings that schools want, we also offer a Train the Trainer Program (which does have a registration fee depending on how many attendees you have). This certifies attending staff as Trainers who will then impart basic knowledge to their colleagues.
Both the faculty in-service programs and the Train the Trainer programs satisfy state law's requirement for professional development in the areas of bullying and cyberbullying prevention.





YOUTH EVENTS


 

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