Question 1

How do I request MARC services?

Accepted Answer

In order to provide as many services as possible without fees, we must ask schools and organizations to fill out our online Request Form. However, there are some materials available for instant access directly on our site. These include our parent pamphlets (HERE)(WWW.MARCCENTER.ORG/PARENTS) and pandemic materials (HERE)(WWW.MARCCENTER.ORG/DOWNLOADS).

Question 2

What happens after I submit my Request Form?

Accepted Answer

MARC operates on a first-come, first-serve basis so even if we are unable to respond to you immediately, schools will be offered Services in the order that we received them in.
1. Immediately after a form is submitted an email with your responses is sent to the email address that was entered within the form. The same email is also sent to your supervisor to help keep everyone on the same page.
2. As soon as we are able to process your Request you will get an additional email addressing the services that you expressed an interest in depending on what you requested:
 
CURRICULUM/SURVEYS
 • Curriculum:  Schools are now able to download this from within the request form. No more waiting! 
 • Surveys: You will receive your personalized link(s) in a separate email shortly after your processed Request Form email mentioned above. Don't hesitate to contact the office if you do not get this within a day of that email! AFTER the surveys are completed, you simply have to email the office to request your results (feel free to use the same email chain!). We will share the spreadsheet with the raw data with you, and there will be a link to see the frequencies for each question.
STUDENT SERVICES (Assemblies/Peer Leadership Training)
1. You will be offered dates if they are available or be placed on our waitlist. 
2. If you have been offered dates you have one week to respond to this email! WE HAVE LIMITED RESOURCES/STAFFING and we want to use these to be able to provide the best Services possible. We can't do that if we have to follow up with every school that doesn't respond.
3. Once you have let us know that the offered dates work for your school we will send you a Confirmation Email. This lets you know that the date is being held for your school. 
FACULTY/PARENT/OUT OF STATE &/or COUNTRY STUDENT SERVICES
1. You will receive an email with your Request Form answers as soon as you finish filling out your form.
2. Dr. Elizabeth Englander and/or Dr. Meghan McCoy will see the above email and reach out to you to access your needs and/or begin scheduling. Please continue to contact the staff member using the email they give you as personnel in the office do not handle the scheduling for these services.

Question 3

Help! I made a mistake on my Request Form! I need to add/remove/update information within my submitted form.

Accepted Answer

No problem! Email the office info@marccenter.net (mailto:info@marccenter.net?subject=Request Form Update)stating what needs to be changed and we will be able to assist you further.

Question 4

I have not heard from anyone. How do I check on my Request?

Accepted Answer

Please be patient as we have very limited resources. At times we are overwhelmed with Requests and it may take up to a month to process your Request. That being said, mistakes do happen so if you haven't heard from anyone and would like to check up on your Request at any time please email or call the office info@marccenter.net / 508-531-1784 a(undefined)nd we will be able to look into this for you.

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